Job Description

A.T. Still University is seeking a Director, Student Accounts; a member of the finance department team.  This individual will assume leadership for the student billing and collections process of ATSU.  This position requires knowledge of account management, collections, student financial aid, general ledger accounting, and Generally Accepted Accounting Principles (GAAP).  Reporting to the Controller – Financial Reporting, Budgets & Planning, the Director, Student Accounts is responsible for leading a team to ensure departmental objectives are achieved with accuracy and effectiveness, while positively improving the student experience. 

The director is responsible for all aspects of up-front customer service activities including training and evaluation of customer service skills for student account staff; managing the billing and collection of tuition and related educational fees; ensuring daily operations are managed effectively; and developing and administering policies and procedures to ensure compliance with university policies, federal and state laws.

Essential Functions

  • Manage daily student accounts operations to ensure accuracy and timeliness of billings and collection processes, and organization of workflow for optimum efficiency and customer satisfaction
  • Management oversight of the student accounts module of Campus Nexus student information system with focused collaboration with colleagues to enhance system integrations, operational improvements, and other campus-wide improvement opportunities
  • Maintain a system of controls to assure data integrity and accuracy within student accounts
  • Management of ATSU’s student payment plans and student refunds
  • Communicate accurate student account information and policies on web pages and ATSU University Catalog
  • Continuous evaluation of current operations to document and/or develop new policies as needed
  • Resolve escalated issues related to payment processing, account holds, contractual payment agreements, outside scholarships and third-party billing
  • Ensure proper classification, recording, and accuracy of payments in accordance with updated IRS regulations related to Form 1098-T reporting
  • Facilitate student accounts staff development and training
  • Provide oversight to maintain compliance with all internal and external regulatory policies and procedures including a working knowledge of federal, state, and institutional policies governing the various student aid programs, such as the programs provided by Title IV of the Higher Education Act of 1965
  • Contributes to the overall success of the finance department by performing all other essential duties and responsibilities as assigned

Minimum Requirements

  • Bachelor’s degree in business related field
  • 3-5 years of progressively responsible management and supervision
  • Customer service oriented, self-motivated with collaborative style, excellent oral and written communication skills and possess positive conflict resolution skills
  • Strong computer skills are essential
  • Detail oriented, strong critical thinking and problem-solving skills with continuous improvement mindset
  • Knowledge of GAAP and internal control concepts and principles
  • An understanding of federal and state regulations governing the awarding of federal aid

Preferred Requirements

  • Master’s degree in business related field
  • Dynamics GP and CampusVue or Campus Nexus experience
  • 3-5 years experience in financial services/financial aid in higher education setting or 5-10 years experience in  customer receivables, billing, and collections
  • Federal, state and institutional student aid program(s) experience
  • Understanding of IRS 1098-T reporting requirements