Job Description

ATSU-School of Osteopathic Medicine in Arizona is seeking a Manager for the Osteopathic Medicine Center. The manager will report to the OMM Center Medical Director and will handle all office duties including finances, reception, and office assistance. The OMM Center sees about 10-12 patients per day and it is a cash based practice with no insurance plans. Coverage for this position is limited, and since the OMM Center is open 8-5pm Monday-Friday, and closed for lunch, the applicant must have a dependable work schedule with minimal unplanned absences. Coverage is available for medical appointments, vacation, sick time, and other absences which are granted to hourly employee at AT Still University.

Job Duties include:

  • Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
  • Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person and by telephone.
  • Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
  • Receives patient payment and records the patient transaction.  Assists in providing monthly reporting to accounting.
  • Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
  • Ensures availability of treatment information by filing and retrieving patient records.
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information.
  • Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
  • Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
  • Protects patients' rights by maintaining confidentiality of personal and financial information.
  • Maintains operations by following policies and procedures; reporting needed changes.
  • Contributes to the OMM team effort by assisting with tasks as needed by the medical director, the SOMA director of operations, or other Center physicians.
  • Interacts with Center physicians in professional manner.
  • Preps room between patients which requires a quick cleaning of the table and change of the pillowcase.
  • Provides patients with their daily patient schedules
  • Preps and maintains medical charts by insuring forms are filled out by the patient and chart is put together.
  • Performs other administrative tasks needed for patient flow as needed.
  • Training SOMA staff and work study students to help cover staff absences from the OMM Center.
  • Participation in marketing strategies of the Center and AT Still’s marketing department such as direct marketing, brochures, social media, etc.

Major Responsibilities: 

  • Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
  • Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person, by telephone, and by email on days the Center is closed.
  • Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
  • Receives patient payment and records the patient transaction.  Provides monthly reporting to accounting.
  • Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
  • Ensures availability of treatment information by filing and retrieving patient records.
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information.
  • Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
  • Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
  • Protects patients' rights by maintaining confidentiality of personal and financial information.
  • Maintains operations by following policies and procedures; reporting needed changes.
  • Contributes to the OMM team effort by assisting with tasks as needed by the medical director, the SOMA director of operations, or the Center physicians.
  • Interacts with Center physicians in professional manner.

A four year college degree is required, preferably in a health-related field, but previous medical office management employment and experience may be considered in lieu of formal education.

Application Instructions

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